Corporate documents

You can find out about how the Office of Responsible Gambling is making a difference in NSW from our corporate documents.

From our strategic plan, progress reports, annual reports and activity summaries, you'll get a total picture of what we do and why, how we do it and what we've achieved.

Strategic plan

The Office of Responsible Gambling’s strategic plan for 2024-27 outlines our vision to work towards zero gambling harm.

We will achieve this by:

• preventing and reducing gambling harm, for people at risk and the broader community
• improving individual and community wellbeing, for those affected by gambling harm
• supporting people to make informed choices about gambling
• contributing to public debate and influencing gambling harm prevention and minimisation by government, industry, community and other stakeholders.

The key outcomes of the plan are:

• Research - Our research builds the evidence base to influence gambling policy, regulation and programs as well as products and behaviour.
• Education and awareness – Our education and awareness initiatives empower individuals and the community to make informed choices, take action to prevent and reduce gambling harm, and seek support when they need it.
• Services and support - Our support and treatment services are multimodal, integrated, tailored to the needs of diverse communities accessible and effective.
• Leadership and influence – Our advice and support leads government, industry, community, and other stakeholders to contribute to a stronger culture of gambling harm prevention and minimisation.

Our previous strategic plans can be found below.

Our education and awareness agenda

We recognise the key role that education and awareness plays in reducing and preventing gambling harm through a public health approach.

The Education and Awareness Agenda provides a high-level framework to guide our initiatives to educate and empower the community and aligns with the objectives of our Strategic Plan 2021-2024.

A wide range of stakeholders contributed to the development of the agenda,  including GambleAware Providers, industry representatives, community organisations and people with lived experience.

Our research

Our approach

We fund and support relevant, timely and rigorous research and build capacity in the gambling research field to build an evidence base that:

• informs improvements to policy and regulation
• evaluates and guides improvements to programs and support
• contributes to an informed public discussion on gambling harm, increasing community awareness and understanding
• anticipates and keeps pace with emerging trends.

Progress reports

To share our progress against our goals we publish annual progress reports. These reports provide highlights of our progress towards our strategic plan goals over each financial year.

GambleAware annual activity reports

Please note that GambleAware replaced the Gambling Help brand in 2020–21.

Trust Deed and Policy Guidelines

The Responsible Gambling Fund is governed by a Trust Deed and Policy Guidelines issued by the Minister for Gaming and Racing, consistent with section 115 of the Casino Control Act 1992‌.

Annual reports

The Office of Responsible Gambling and Responsible Gambling Fund is reported in the Annual Report of the associated NSW Government Department each financial year.